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Product

Are AI-drafted reviews honest? A look behind the curtain

The phrase "AI-generated reviews" makes most marketers flinch — for good reason. But there's a meaningful difference between AI writing a review from thin air and AI helping a real customer articulate one. We dig in.

EM
Elena Marinova · May 7, 2026 · 6 min read
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Strategy

G2 vs Capterra vs Trustpilot: where should you focus first?

Spreading review collection across three platforms equally is usually a mistake. Here's how to figure out which platform actually moves the needle for your category — and why the answer is rarely the one everyone assumes.

EM
Elena Marinova · April 28, 2026 · 10 min read
R
Growth

Responding to reviews is the AEO move nobody is making

G2 and Capterra are cited more often than your homepage in AI-generated buyer queries. Your responses on those pages are indexable content. Most software companies are leaving that real estate empty.

EM
Elena Marinova · April 21, 2026 · 7 min read
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Customer success

The quietly unhappy customer is your biggest blind spot

The customer who churns without complaining told you they were unhappy. You just didn't have a system to hear it. A short note on why sentiment screening matters before any review request goes out.

EM
Elena Marinova · April 12, 2026 · 5 min read
R
Operations

Review incentives: what works, what backfires

Offering a $20 gift card for a G2 review can either double your review velocity or get your profile flagged. The line between the two is thinner than most teams realise. Here's how to stay on the right side of it.

EM
Elena Marinova · April 3, 2026 · 6 min read
R
Strategy

From 5 to 50 reviews: the first 90 days, step by step

If you're a SaaS company with under 10 reviews and a clear product-market fit, the next 90 days matter more than the previous twelve months. A real playbook from teams who've done it.

EM
Elena Marinova · March 24, 2026 · 9 min read

A monthly read for software marketers

One short, thoughtful piece a month on reviews, social proof, and the unsexy mechanics behind both. No fluff, no roundup posts.

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