Turn one star rating
into the right conversation.

Sending a public review request without knowing how a customer feels is a coin flip. Some land on a platform when they would have benefited from support first. A short feedback step turns one campaign into two distinct, useful workflows: customers who are ready share publicly, and customers who need help reach your team. Both outcomes are better than the alternative.

It's a short check-in — usually a question or two — that takes seconds to complete. Customers don't see it as a survey or a barrier; it feels like part of the review flow. Their answers determine where they go next, automatically.

They share more detail with your team via a short form, and your team gets notified. The customer never lands on a public review platform from this flow — instead, they get the chance to flag whatever's wrong and have you address it.

No. Customers can still leave a public review independently if they choose. What Revly does is route the review request itself — so a customer who would benefit from support gets help instead of a request to post publicly at the wrong moment. The customer decides whether to post anywhere, always.

You configure the rules in Revly. Based on what the customer shares in the feedback step, Revly routes them either to the review platform you want to prioritise, or to the private feedback path that reaches your team.

No. The feedback step looks like a natural first part of the review flow — it asks how things are going. Customers who are happy proceed to a review platform; customers who flagged an issue proceed to a form for your team. Both paths feel coherent and intentional.

NPS is a measurement tool — it asks how likely you are to recommend, then tracks the score. Revly's feedback step is operational — it routes each customer based on their response, in real time, to the action that fits their experience. You're not just measuring sentiment; you're acting on it.

Yes — that's the most common use case. The feedback step is automated, so it works whether you have ten customers or ten thousand. Each customer gets the right next step based on their own response, regardless of how well your team knows them individually.